Sophienklinik

Sophienklinik GmbH – Specialist Clinic for Plastic-Aesthetic Surgery


The Sophienklinik in Stuttgart has stood for medical excellence for many years. Numerous patients from home and abroad place their trust in the clinic and appreciate the binding manner and the time, which one takes here for the diverse concerns.


Our reference Sophienklinik online: www.sophienklinik-stuttgart.de


The Sophienklinik in Stuttgart has stood for medical excellence for many years. Numerous patients from home and abroad place their trust in the clinic and appreciate the binding manner and the time, which one takes here for the diverse concerns.

Sophieklinik has been using the software practice manager since 2018 to successfully coordinate the hospital procedures around the Stuttgart location with four attending physicians and three operating rooms. The software was tailored to the processes in the clinic and fully supports the employees of the clinic in all daily tasks.


The Sophienklinik & the “Praxismanager”

The Sophienklinik formulated a detailed functional catalogue for new software. You will find some of the implemented technical functions in excerpts, which are now carried by the “Praxismanager”:


  • Various number ranges for treatment offers and invoices
  • Individual OR reports & doctor’s letters
  • Appointment-dependent SMS and e-mail notifications to the patient
  • Appointment management for four doctors within one calendar
  • Offers and invoices with predefined structure according to GOÄ (doctors tariff in Germany)
  • Unification of documentation by form management
  • Creation and maintenance of dozens of document templates
  • Unify workflow for desktop team

What did claysen do in the context of cooperation?


Recording the actual situation

At the beginning of the project, it was important to get an idea of ​​the current processes and work steps in the clinic. At the Sophienklinik, claysen used specially developed documents to record all the details of the day-to-day work in order to be able to consider them later in the system. When recording the perspective of all employees was considered.


Implementation Process Workshop

In step with the review of the documents and consideration of the current status, goals for the processes of the future were formulated. Key points were patient orientation, cost savings and digitalization: what should the workflow look like in the future? What is the process of billing? After which intervals should memories be sent? Should patients receive appointment confirmations & reminders via SMS or e-mail? Such and similar questions were clarified during the process workshop.


System configuration on the basis of the developed workflow

As part of the system configuration, all services and prices as well as operating and consultation times, appointment types and the workflow in conjunction with resubmissions were entered into the system. In addition, documents, SMS and e-mail texts as well as letterheads and the hospital logo were integrated into the system.


Excellent appointment overview in the “Praxismanager” of the Sophienklinik.


Training of all clinic staff, testing phase and supervision of the live-on-site training

In order to facilitate the – partly changed process flow and the work with the system – claysen trained all employees in detail on the already configured system. They should work directly and proactively with the practice manager during this test phase to internalize the processes. During the life of the software all colleagues were familiar with the practice manager. As of the deadline for the live operation, a claysen employee was on-site to be able to react quickly to any questions or changes that were needed at short notice.


Dr. med. Annette Kotzurgeneral manager

With the “Praxismanager”, we have managed to bundle the different needs and processes of all doctors and thus to harmonize them as well as possible. Thus, the everyday tasks are much more efficient to deal with.

M. Pia De Lisigeneral manager

In the end, the “Praxismanager” even benefits our patients because with his help we manage to better organize the patient’s approach.


Your contact person: Fabian Fröhning

I am your dedicated contact for all questions concerning our reference Sophienklinik. You are welcome to contact me without obligation to learn more about our partner!

Telephone: 0049 251 590 64 590
E-Mail: f.froehning@claysen.com