In an interview with our two managing directors, they highlight the most important functions of the Praxismanager. And we learn which extensions will be connected to the new system from 2018.
What is the “Praxismanager”?
Fröhning: The Praxismanager is a management software for private clinics and practices. He supports the clinic in handling the day-to-day business. Essentially, it consists of a patient file that is fed with information from the treatment over time.
Another, central function is the system-immanent resubmissions, which organize the permanent addressing of patients. All appointments are bundled so that consultations, telephone calls, surgery appointments, and follow-up examinations are not forgotten.
There are many more features like customizable documents, a calendar, cost estimate and invoices, statistics, forecast analysis etc.
We are currently building the software from scratch and are about to relaunch.
Interesting! Why is that and what can the software do in the new version?
Winkelmann: That’s the normal product life cycle. For each software, there are usually graded versions and currently running just a so-called major update, which we roll out at the beginning of the new year. In the new version, the user interface is mainly adapted to mobile devices and thus considerably simplified. In addition, other key elements of the software have been redesigned, for example, the calendar, which offers much more options sooner than before.
Since when does the Praxismanager exist?
Fröhning: The Praxismanager has been on the market for more than 10 years and has since been running in a number of small and larger clinics and / or practices.
Which companies are currently using the practice manager?
Fröhning: Among the long-standing customers of the first hour is the Medical One and the Bodenseeklinik, with which we are still closely connected today. But even smaller clinics and practices trust us. These are mostly in Germany or neighboring countries.
For which medical facilities is the Praxismanager suitable?
Winkelmann: The software intentionally dispenses with a billing interface to the health insurance. Consequently, to a large extent, clinics and practices are used in self-payer medicine. By integrating the “GOÄ catalog”, a german doctors tariff, however, services can also be billed via the private funds. This demarcation offers many advantages, since the system is clearly organized by the functions and allows fast control.
How does the Praxismanager distinguish itself from other systems? What are the benefits for doctors?
Fröhning: So the system at first represents any process of clinics. The resubmission system allows us to determine exactly what criteria are used in the clinic.
Through the input of the doctors, we get all the feedback what the market needs, that is, what challenges they themselves face.
For this we use a release plan that continuously generates and plans new product versions. Such close cooperation with customers could hardly deliver the large software.
And with that we are already at the second big advantage: the support. If there are any questions or mistakes made during the operation, we are always at the disposal of our customers. This can appeal to us on many channels and gets direct feedback on his request.
Is the Praxismanager just for big clinics?
Winkelmann: No, no way. It is not a problem to run the system in a large house, but even in single-physician settings, the Praxismanager brings great benefits to relieve the burden on the desk.
How can you imagine installing the software in your own practice? Is not that terribly complicated?
Winkelmann: Rather the opposite. If the system has been configured in our house as ordered by the customer, we train all persons who work with the system. This training lasts one to two days and offers enough opportunities to ask questions and practice the procedures, so that at the end of the training every employee can safely move about in the Praxismanager. Afterwards we leave the software for a week to the clinic, so that they can gain experience before the live pass. Immediately afterwards, the system is installed on the server and the clinics can get started with the work.
And what happens if the practice team determines after a certain time that it would like to have an additional function retrofitted?
Fröhning: As indicated above, we have a release plan that regulates the timing of minor and major updates in the course of a year. If a clinic has certain requirements, they will be included in the software updates on such dates. Larger expenses or the booking of further modules can also be agreed outside of the updates, but then of course have to pay.
Thank you for the conversation!